JANE YATES CV
Looking to secure a position in Oxford City centre, where I can bring immediate and strategic value and develop my current skillset further. I have a proven track record of working effectively as part of a team or working on my own initiative. I have a clean full driving licence. Available for interview on short notice, refences available on request.
I have a clear speaking English accent and have an excellent telephone manner. I am an easy going approachable person. My people loving skills mean that I go out of my way to be helpful. I have attended a range communication courses from welcome to tourism to counselling. I can demonstrate good listening and problem-solving skills, with the ability to direct or solve customer queries. I have experience of writing for the web and replying to e mail enquires.
I have processed paperwork for external suppliers and internal staff. I am proficient in many office duties such as, sending out invoices and arranging debt collection. Getting the accounts ready to send to the accountant. Looking after internal communications and diary. Organizing any deliveries and ordering supplies. Receiving and sending out mail. Arranging company extras such as company cars and any hotels for business trips that may be needed.
MARKETING, Social Media and Web
I was a marketing assistant for Bunkers Hill Garden centre. Writing for their social media accounts and building a target audience. Taking photographs of customers and their dogs to illustrate the ethos of the business.
On John Lewis’s opening day, I coordinated with the London branch by taking photos and making boomerangs of the staff and customers to share on the John Lewis official website.
For my own business, I undertook all the marketing tasks, such as traditional marking in newspapers and local radio.
I have organised art exhibitions in a shop window in George Street, Oxford City Library, Saἲd business school and the town hall, managing all the marketing and promotion.
I have excellent IT skills and many years’ experience being a principal web designer with various companies in oxford. Whist running my own web design business, I built websites for small business’s such as local shops, hoteliers, tourist actions and leisure industry. Generating new sales leads and increasing profits, working to a set budget.
I can create B-spoke websites in Dreamweaver or WordPress and can hand code using XML, HTML5 and CSS.
I am a IT trainer and have trained clientele in the use of practical web design, and basic Photoshop, using my own training script. I am currently writing a book on WordPress for beginners.
I am an artist and have designed a wide range of images for the internet and books. I have experience of working with spreadsheets and databases, as well as using a wide range of IT software packages including the Microsoft packages Word, Excel, Power Point, Visio and SharePoint.
In my own time, I have extended my knowledge by building a new phone app and writing a program for Alexa.
My personal accounts: WordPress 13,683, Twitter 12,902, Facebook 1000+, Instagram 400+, Periscope 784,299, YouTube 46
I have undertaken research in many capacities, by researching competitor companies, as part of my earlier academic studies and for my own books. I have also sought and obtained grants for customers from Welsh Development.
SALES, CUSTOMER SERVICE AND CASH HANDLING
Whilst running my own business I dealt with customers from the point of cold calling right through to maintaining a high level of customer service which was built on trust. I have experience of online sales, taking photographs and listing the information for products and making B-spoke or updating existing sites and selling on eBay.
In my current role for John Lewis I welcome customers and provide information by offering my own personal experience, building customer confidence in the John Lewis brand.
In this and previous roles I have demonstrated timely efficient, and considerate customer service with the ability to respond to requests and concerns.
Being a thought leader
I have the motivation to encourage other people. I have published five books, and am a writer and photographer for a local community paper in Oxford.
I was a host of my own independent radio show, plus a guest on radio shows such as the BBC in the UK and indie shows in the USA talking about a wide range of topics.
I was the volunteer coordinator of the National Novel Writing Month for Oxfordshire 2014 which involved arranging over 20 local events and keeping the social media sites up for the group. During my term in charge the membership grew in popularity from 700 to over 2000.
After the death of my dog I wrote, recorded and published, ‘RELAX a guided meditation to aid sleep after the loss of a beloved pet.’ I have been contacted by many people since around the world who have found this helpful via social media.
In 2012 I made a app for a museum trail and was given permission to stick QR codes on the museum cases for a steampunk night. This event was organized in conjunction with the staff at The Pitt Rivers Museum. I also staffed the event with volunteers, who I trained to give a trail which I created using museums objects that were where featured in my sci fi book Paradox Child.
In 2011 I was the Project Manager for the Button Project – Art aimed at Combating Mental Health issues. It included arranging workshops and exhibiting at the Cowley Festival. It was successful in working towards removing the stigma and promoting a healthy attitude to mental health and positively supporting those with mental health issues within the local community. For this project I had to organize staff, volunteers, arrange venues, hire/drive a large van on many occasions.
1999 BA (HONS) Environment & Archaeology 2.2 UNIVERSITY OF WALES – LAMPETER
Included Study in Statistics and GIS, Physical Geography and Archaeology
Ongoing BSC OPEN UNIVERSITY Milton Keynes Credits gained in the following areas, Environment, Science, Technology, Web Design, Web Basics
2008 – GCSE English Grade C – Oxford – Evening Class Oxford
1982 – History O Level C+ Archaeology O Level B – Evening Class Hampshire
1979 – 8 CSE’S – Courtmoor Secondary School – Fleet Hampshire
Other qualifications – Certificates available
Dreamweaver 1-2. Photoshop. HTML. CSS. Excel Fundamentals, 3D charts. Word, mail lists. Desktop Publishing. CAD 2D-3D City and Guilds. Forms, Logins and Passwords.
Training delivery skills. Interpersonal skills. Welcome to tourism. Welcome to excellence. Reiki. Introduction to counselling. Voiceover for beginners. Better Tourism Better Business Scheme.
Process and Procedures – Health and Safely. Business Management and Operation. National Certificate in Door Supervisors Level 2. First Aid at Work.
National Certificate in Horticulture level 2. Sustainable development NCFE level 2. Phase 1 Agriculture. YOT gardener 6 months. Trained as a florist one year after school. I have run my own productive allotments since 2001.
JOHN LEWIS – October 2017 – Current – Catering Assistant Place to Eat – Full time.
Cashier and dealing with customer and staff enquiries.
Reason for leaving – Career Progression
OXFORD CITY COUNCIL – August 2017 – September 2017– Flats Operations and Communications Assistant –Temporary through REED.
Talking to Oxford City Council residents about their recycling needs. Distributing education information and recording problems. Changing behaviours by education.
BUNKERS HILL GARDEN CENTER – March 2017 – End April 2017 – Marketing Assistant
Processing online orders from the web site and eBay. Updating the website and eBay. Answering e mails and phone customer enquiries. Checking stock. Maintaining records.
Managing the social media accounts for Facebook, Twitter, Instagram and Pinterest.
NANDOS –November 2016 – February 2017 – Cashier
Because of the fast-paced nature of the work it is important to be fit, have good communication skills and a positive work ethic. This job relied heavily on teamwork skills.
OXFORD UNIVERSITY June 2011 – April 2016 – Receptionist, Front of house, Services assistant.
Dealing with visitor enquiries, providing guidance and advice on the major exhibits at the museum, supporting visiting academic staff to access materials within the museum. Working with colleagues to ensure that the visitor experience at the museum is befitting of the reputation of the University of Oxford. Answering enquires over e mail or telephone. Sorting, franking and delivering the mail. Using excel, word, e mail. Looking after the key cupboard and monitoring stationary levels. Reorganising of paper filing system.
ProSKILLS UK, ABINGDON | 2008 – 2009 PRINCIPAL WEB DESIGNER (Maternity cover)
Web design. Search engine optimization. Google analytics
Training the staff in the use of Photoshop using my own training script.
J M HERITAGE SERVICE – OXFORD | 2006 -2008 WEB DESIGNER (Consultant)
Web design. Search engine optimization.
Training the staff in the use of Dreamweaver using my own training script.
OXFORD ARCHAEOLOGY- OXFORD | 2005 – 2006 PRINCIPAL WEB DESIGNER
Re-design Web Site. Maintenance intranet content on SharePoint. Working as part of a team, with the department heads. Creating new designs using Photoshop and Dreamweaver and implementing them.
HUMPHRIS – OXFORD | 2004 – 2005 PRINCIPAL WEB DESIGNER AND SALES ADMINISTRATOR
Web designer. Administrator. Customer and competitor research. Data entry. Logging in cars doing visual checks. Driving cars to other garages. Buying tax discs and managing all paperwork.
LINDE REFRIGATION – OXFORD | 2003 – 2004 SENIOR RECEPTIONIST
Welcoming visitors. Answering the telephone; and referring inquiries. Directing visitors by maintaining employee and department directories; giving instructions. Maintained security by following procedures; monitoring logbook; issuing visitor badges parking permits. Sorting and franking mail. Booking cars and hotel rooms.
FRESH-ANT. WALES | 1999 – 2003 PRINCIPAL WEB DESIGNER AND OWNER
Creating bespoke websites for a large range of clientele. The websites were from simple promotional sites for small businesses and hoteliers, to larger e commerce sites. Search engine optimization. Google analytics.
Project management, building and expanding a customer base. Arranging grants for small business and technical support to set up their computers, installing software, proving training and customer support. Processing paperwork for external suppliers and customers. Getting the accounts ready for the accountant. Selling, promoting, invoicing and debt collection. Managing internal communications and my diary. Management of two part-time staff and work experience students.
I am a strong believer in recycling and make many art and craft projects using recycled materials. I use hand tools, power tools and a sewing machine to make many of my items. I like to keep fit and have completed many personal fitness challenges, such as cycling the whole of the UK, a half marathon and a half triathlon. I have run productive allotments since 2001 and grow all my food organically.
Two weeks’ notice required from my current position.